Effective Date: October 2025
Website: https://clinichaus.com/

At Clinichaus (“we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with the General Data Protection Regulation (GDPR), the Personal Data Protection Law of Turkey (KVKK), and other applicable regulations.

1. Information We Collect

We may collect the following categories of personal data:

• Identity information: name, surname, date of birth.
• Contact details: email address, phone number, mailing address.
• Medical information: relevant health history, test results, and reports (shared voluntarily for treatment purposes).
• Financial information: payment details, billing information.
• Technical information: IP address, browser type, cookies, and usage data.

2. How We Use Your Information

We use your data to:

• Arrange medical tourism services in Turkey.
• Provide pre-treatment and post-treatment consultancy.
• Schedule appointments with licensed hospitals and doctors.
• Organize VIP transfers, accommodation, and translation services.
• Improve our website and tailor services to patient needs.
• Ensure legal compliance and protect patient safety.

3. Data Sharing

Your data may be shared with:

• Licensed hospitals and physicians contracted with Clinichaus.
• Accommodation, transfer, and translator service providers.
• Legal authorities, if required by law.
  We do not sell or trade your personal data to third parties.

4. Data Retention

We retain personal data only for as long as necessary for the purpose of providing services or as required by law.

5. Your Rights

Under GDPR and KVKK, you have the right to:

• Request access to your personal data.
• Correct or update inaccurate data.
• Request deletion of your personal data (“right to be forgotten”).
• Object to certain processing activities.
• Request data portability.
  To exercise your rights, please contact [email protected].

6. Contact Information

Clinichaus
📍 No: 11/3 Vecihi Hürkuş Street, Tayakadın Neighborhood, Arnavutköy, Istanbul, Türkiye
📞 +90 549 616 07 15
✉️ [email protected]